![]() For information about other GoTo products, such as Rescue, GoToMeeting, or GoToConnect, please visit the GoTo Support Center. When the technician ends the support session, the session details with chatlog, end-user system information, total time spent in support, etc., are sent to the Freshdesk ticket and added as a note.This support site provides information about GoToMyPC only.Whether you’re looking to increase collaboration among dispersed teams, improve customer engagement and support, or security, drop us a line. When the session status turns to "Waiting" in LogMeIn Rescue's technician console, double click the session to connect to the waiting customer. At GoTo, our solutions simplify how people connect to each other and the world around them, from the largest enterprises to individual users. ![]() Now, click on the Launch Technician Console directly from the widget to start your LogMeIn Rescue technician console. LogMeIn support sites no longer support Microsofts Internet Explorer (IE) browser. If you come across a login error, verify if you have assigned the ticket to the help desk agent currently requesting the PIN code. GoTo support is here to help Browse help articles, video tutorials, user guides, and other resources to learn more about using GoTo Meeting. Your device must meet the requirements shown in the store listing. To take advantage of the integration, a Freshdesk agent clicks on New Remote Session to generate a new PIN code and copy instructions to the ticket. Install LogMeIn for Android 2 directly to your device from Google Play. In the Administration Center, select a Technician Group and go to Settings > Exporting Session Data > Post session details to URL when session is ended by technician.Set Rescue to export session data to Freshdesk upon session end.Note: For each technician who will use the Rescue widget, be sure to activate Single Sign-On in the LogMeIn Rescue Administration Center, otherwise the widget will not appear! The LogMeIn Rescue widget appears below the ticket sidebar on the Ticket Details page. In Freshdesk on the LogMeIn Rescue settings page, once you have entered your Company ID and SSO Password, click Enable.Set your SSO password under Single Sign-On in the field Enter new SSO password.In Freshdesk on the LogMeIn Rescue settings page, enter your SSO Password.Your Company ID is located under Single Sign-On in the section called ASP.Net C# server side example hosted by customer.In the Administration Center, go to Global Settings.Go to LogMeIn Rescue and open the Administration Center.To integrate LogMeIn Rescue with Freshdesk, go to Admin > Apps > Get More Apps > LogMeln Rescue.Popular topics: Reset your account password Video: Getting started with Central System Requirements How to work with multiple host monitors Troubleshoot remote printing Admin Toolkit. The LogMeIn Rescue app allows your agents to provide instant remote support to customers and log session details back in Freshdesk.Ĭurrently, LogMeIn Rescue supports only Windows users for using the Technician Console. Type your question here, or browse topics below to view answers or reach a support agent. We assure you that this change will not impact your product experience, and no action is required on your part. Tip: See the Knowledge Base for further troubleshooting assistance. If these guidelines do not solve your issue, contact GoTo. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. Advanced users can follow the guidelines in this section to help resolve common Hamachi issues. We have recently refreshed our branding across our offerings and changed the names of our pricing plans.
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